Return Policy

Your happiness is our happiness! We take great pride in our reputation for high quality jewelry and offer 24/7 Customer Support for all of our customers. You can reach a member of our dedicated support team through the Contact Us form or by emailing us at

We are 100% sure that you will love your Haute Jewelry purchase! But in the unlikely event you have any issues with your order and/or have received an incorrect or faulty item, please email us within 3 business days of receiving your item(s) with your name, order number and include images of the issue and we will resolve this matter for you immediately.  All re-shipments are at no additional cost to the customer.

Due to hygiene reasons, we are unable to return/exchange items.  Our shipping department double checks every product and carefully packs every order to make sure you receive your order in perfect condition.  Our business was built on service and quality. All of our products have gone through a meticulous product selection process and extensive quality assurance process. We do not offer refunds or exchanges due to customer's error such as incorrect selection of sizes, designs, accidental purchases, colors, etc. Our products are manufactured under market demand and as such they are not always available.  Due to limited quantities and promotions, items may sell out during the checkout process.  However, if something is sold out, please email us and we will do our best to have it made for you!

Please inspect your order upon delivery and contact us within 3 business days if there are any issues. Your satisfaction is our #1 priority and we want you to absolutely love your purchase! If you have any additional questions or inquiries please contact our dedicated customer service team via and they will assist you further.  Please allow 24-48 hours for a response.  Thank you! xo Haute Jewelry 💖